Recently, we worked with a dealer serving a healthcare industry customer who needed their invoices sent to a different office in a different state. Since the customer uses an automated system, each invoice also has to be sent with a special code in order to be routed to the correct department for payment.
Oh, and the finance program was also private label.
So, different office, different state, special code, private label. And lots of chances to get mixed-up details, delayed payments, automatic late notices, and unpleasant calls from unhappy customers.
Who’s going to manage that every month – especially when this healthcare customer is just one of many that need special invoicing from this dealer? A lot of finance companies would say it’s on the finance administrator to figure out.